vaji vip Privacy Policy

Information We Collect

When you register for a vaji vip account, use our platform, or interact with our support team, we collect certain categories of personal data. We collect only what is necessary for the purposes described in this Privacy Policy. The categories of data we collect are as follows:

vaji vip does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where required as part of responsible gaming assessments conducted at the player's own request.

How We Use Your Data

vaji vip processes your personal data only for specific, legitimate purposes. We do not use your data for purposes that are incompatible with those for which it was originally collected. The primary purposes for which we process your data are:

• Account creation and management: To register your vaji vip account, verify your identity, and maintain your player profile throughout your relationship with the platform.
• Service delivery: To provide access to all platform features — including live casino, cricket and football betting, Plinko, slots, and all other products — following each vaji vip Login.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard in Bangladeshi Taka (৳).
• Identity verification (KYC): To fulfil our Know Your Customer obligations, verify player age and identity, and prevent fraud, money laundering, and underage gambling.
• Responsible gaming: To monitor account activity for signs of problem gambling, to enforce deposit limits and loss limits set by the player, and to action self-exclusion requests.
• Customer support: To respond to your queries, process complaints, and maintain records of support interactions conducted via email at [email protected].
• Platform security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, multiple-account operation, and other prohibited conduct as defined in the Terms & Conditions.
• Marketing communications: To send you information about promotions, bonus offers, and new game releases, but only where you have given your explicit consent to receive such communications at the time of registration or subsequently through your account settings.
• Legal compliance: To comply with applicable legal obligations, respond to regulatory or law-enforcement requests, and enforce our Terms & Conditions where necessary.
• Platform improvement: To analyse aggregated, anonymised usage data for the purposes of improving platform performance, navigation, and the overall player experience for Bangladesh users.

Data Sharing & Third Parties

vaji vip does not sell, rent, or trade your personal data to any third party. We share your data only in the following specific, controlled circumstances, and only to the extent strictly necessary for the stated purpose:

• Payment service providers: Financial data required to process your transactions is shared with your chosen payment provider — such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or Visa/Mastercard — solely for the purpose of completing the requested deposit or withdrawal. These providers operate under their own privacy policies and data protection obligations.
• Game studio providers: Where you play games powered by Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, or Ezugi, certain technical data (such as your anonymised session token and stake values) is transmitted to the relevant studio to facilitate game delivery. These studios are contractually prohibited from using this data for any independent marketing or profiling purpose.
• Identity verification (KYC) partners: Where required, we may share identity documents and personal data with a third-party KYC or anti-money-laundering (AML) screening service to complete the verification process. All such partners are bound by strict data protection obligations.
• Technology and hosting providers: Our platform infrastructure is hosted and maintained by technology partners who may have limited, controlled access to platform data as part of their service delivery. These partners act as data processors on our instructions only.
• Legal and regulatory disclosure: We may disclose your personal data to government bodies, law enforcement agencies, or other regulatory authorities in Bangladesh where we are required to do so by law, or where we have a good-faith belief that such disclosure is necessary to protect the rights, safety, or property of vaji vip, our players, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets involving vaji vip, player data may be transferred to the successor entity. We will notify affected players by email before any such transfer takes effect.

All third parties with whom vaji vip shares personal data are required to handle that data in accordance with applicable data protection principles and to implement appropriate technical and organisational security measures. vaji vip remains responsible for ensuring that data shared with processors is handled appropriately.

Cookies & Tracking

vaji vip uses cookies and similar tracking technologies on the platform to ensure it functions correctly, to maintain your login session, and to gather aggregated analytics data that helps us improve the experience for Bangladesh players. The following categories of cookies are used on the vaji vip platform:

vaji vip does not use third-party advertising cookies, cross-site tracking cookies, or social media pixel tracking. Analytics data collected via cookies is aggregated and anonymised and is not linked back to individual player identities.

Most web browsers allow you to control or block cookies through the browser settings menu. However, please note that disabling strictly necessary cookies may prevent the platform from functioning correctly — in particular, your login session may not be maintained after using the vaji vip Login page. Disabling functional or analytics cookies will not affect your ability to use core platform features.

Data Retention

vaji vip retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of player data:

• Account and identity data: Retained for the duration of your active account relationship with vaji vip, plus a minimum of five years following account closure, in order to meet anti-money-laundering record-keeping requirements and to resolve any post-closure disputes.
• Financial transaction data: All deposit and withdrawal records, including bKash, Nagad, Rocket, Upay, and bank transfer transaction logs, are retained for a minimum of five years from the date of the transaction in accordance with financial record-keeping obligations.
• KYC and identity verification documents: Copies of identity documents submitted as part of the account verification process are retained for a minimum of five years following account closure.
• Betting and gameplay history: Records of individual bets, game rounds, and wagering activity are retained for a minimum of three years from the date of the activity for dispute resolution and audit purposes.
• Communications and support records: Email correspondence and support chat transcripts are retained for up to two years from the date of the interaction.
• Technical and usage data: Server logs, IP address records, and session data are retained for up to twelve months and are then permanently deleted or anonymised.
• Marketing consent records: Records of your consent to receive marketing communications are retained for the duration of the consent plus two years after withdrawal, to demonstrate compliance.

When data reaches the end of its applicable retention period, it is either securely deleted from vaji vip's systems or, where deletion is not technically feasible within a reasonable timeframe, it is anonymised so that it can no longer be linked to any individual player. Anonymised data retained beyond the retention periods above is used only for aggregated statistical and analytical purposes.

Data Security

vaji vip implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following controls:

• 256-bit SSL encryption: All data transmitted between your browser or device and the vaji vip platform is encrypted in transit using TLS/SSL protocols. This applies to all transactions, login sessions, and support communications.
• Password hashing: Your vaji vip Login password is never stored in plain text. Passwords are hashed using a strong, one-way cryptographic hashing algorithm before storage, meaning that even vaji vip personnel cannot view your password.
• Access controls: Access to systems and databases containing player personal data is restricted to authorised vaji vip personnel on a strict need-to-know basis. All access is logged and audited.
• Fraud-detection systems: vaji vip operates automated fraud-detection and anomaly-detection systems that monitor account activity and financial transactions in real time, flagging unusual patterns for manual review.
• Secure payment processing: All payment data processed via bKash, Nagad, Rocket, Upay, Visa, and Mastercard is handled through the payment provider's own secure infrastructure. vaji vip does not store full card numbers or mobile banking PINs on its own systems.
• Regular security reviews: vaji vip's technical infrastructure is subject to regular security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, vaji vip will notify affected players promptly via the email address associated with their account and will take all reasonable steps to contain and remediate the breach without delay.

Your Privacy Rights

As a vaji vip player, you hold specific rights in relation to your personal data. vaji vip is committed to honouring these rights in a timely and transparent manner. Your rights include:

• Right of access: You have the right to request a copy of all personal data that vaji vip holds about you. We will provide this information within a reasonable period of receiving a valid request, at no charge for standard requests.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details directly through your profile settings following vaji vip Login, or by contacting our support team.
• Right to erasure ("right to be forgotten"): You may request that vaji vip delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other lawful basis applies. Please note that we may be required by law to retain certain data (such as financial transaction records) for a minimum statutory period even after your account is closed.
• Right to restriction of processing: You may request that vaji vip restrict the processing of your data in certain circumstances — for example, while the accuracy of the data is being contested, or while an objection to processing is being considered.
• Right to data portability: You have the right to receive a copy of personal data you have provided to vaji vip in a structured, commonly used, machine-readable format, and to request that this data be transmitted directly to another service provider where technically feasible.
• Right to object: You may object to the processing of your personal data where vaji vip relies on legitimate interests as the lawful basis for processing. You also have an unconditional right to object to the processing of your data for direct marketing purposes at any time.
• Right to withdraw consent: Where vaji vip processes your data on the basis of your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of any processing carried out before withdrawal.

To exercise any of the rights described above, please contact the vaji vip privacy team by email at [email protected]. We will acknowledge your request within five business days and aim to fulfil it within 30 calendar days. In complex cases, we may require proof of your identity before processing the request, to ensure that data is not disclosed to or deleted at the request of an unauthorised third party.

Policy Updates

vaji vip reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data processing practices, the services we offer, or applicable legal requirements. The effective date at the top of this document will always indicate when the most recent revision was published.

Where we make material changes to this Privacy Policy — such as introducing a new category of data collection, a new sharing arrangement with a third-party processor, or a change that significantly affects your rights — we will notify registered players via the email address associated with their vaji vip account prior to the change taking effect, where reasonably practicable.

For minor or administrative updates — such as corrections to typographical errors, clarifications of existing practices, or changes to contact details — no advance email notification will be provided. It is your responsibility to review this Privacy Policy periodically to stay informed of how vaji vip handles your personal data.

Your continued use of the vaji vip platform following the publication of any revised Privacy Policy constitutes your acknowledgement of the updated Policy. If you do not agree with any revised terms, you should discontinue use of the platform and contact the support team at [email protected] to arrange account closure.